FAQ

1. What is Ritulio?

Ritulio is your trusted online destination in the United Arab Emirates for premium Home & Kitchen essentials, décor, & smart gadgets.
We bring you innovative, elegant, and practical products that make your home life smarter and more enjoyable.

2. Where do you ship from?

We currently ship from our UAE-based fulfillment centers and selected international partners to ensure fast and reliable delivery across all Emirates.
 Orders typically arrive within 7–12 business days, depending on your location.

3. Do you offer free shipping?

Yes! 🎉 We offer 100% Free Standard Shipping on all orders across the UAE — no minimum purchase required.

4. Can I track my order?

Absolutely! Every order comes with a tracking link, allowing you to easily check your shipment status until it arrives at your door.

5. What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, Google Pay, and Cash on Delivery (COD) within the UAE.
All payments are processed through secure and encrypted checkout systems for your safety.

6. Can I cancel or change my order?

Yes, you can modify or cancel your order within 12 hours after placing it.
After that, your order might already be in processing or dispatched.

7. What is your return policy?

We offer a 14-day easy return policy for eligible items.
If your product is damaged, defective, or not as described, simply contact our team for a replacement or full refund.

8. Do you offer discounts?

Yes! Subscribe to our Ritulio Newsletter to receive exclusive discounts, early access to new product launches, and limited-time deals.

9. How can I contact you?

Email: support@ritulio.com
Phone:+9711870425759
Address: 8 16a St, Deira - Al Murar - Dubai - United Arab Emirates

Our friendly UAE-based support team will reply within 24 hours.