Shipping Policy

Thank you for choosing Ritulio!
We’re dedicated to providing high-quality products and a smooth, hassle-free shopping experience. Please take a moment to review our shipping policy before placing your order.

Order Processing

Once your order is confirmed, our team will process it within 1–3 business days (Monday to Friday), excluding Sundays and UAE public holidays.
We appreciate your patience while we carefully prepare your order for shipment.

 Delivery Timeframes

Please Note:
Delivery times apply only to business days and exclude weekends and UAE public holidays. We always aim to deliver your order as quickly as possible.

Order Deadline

Orders placed before 5:00 PM Gulf Standard Time (GMT+4) on business days will be processed the same day.
Orders received after this time will be processed on the next business day.

Shipping Locations and Charges

We currently ship within the United Arab Emirates only.

• Shipping Charge: Free Shipping on all orders above AED 00.00
  
  

Shipping Carriers

We partner with trusted carriers such as Emirates Post, Aramex, and DHL Express to ensure your package is delivered safely and on time.

Tracking Your Package

Once your order is shipped, you’ll receive a tracking number via email or SMS.
Please allow up to 24 hours for the tracking details to update in the carrier’s system.

 Accuracy of Shipping Information

Please ensure your shipping address and contact details are correct before submitting your order.
Ritulio cannot be held responsible for delays or losses caused by incorrect or incomplete address information provided by customers

Changes or Cancellation Requests

If you wish to change or cancel your order, contact us as soon as possible:
📧 Email: support@ritulio.com
💬 Live Chat: Available on our website

We’ll do our best to accommodate your request, but once the order is shipped, modifications may not be possible.

Missing or Damaged Deliveries

If your package is missing or arrives damaged, please contact us within 48 hours of delivery with your order number and photos (if applicable):
📧 Email: support@ritulio.com
💬 Live Chat: Available on our website

Keeping the original packaging will help us resolve the issue faster.

🏢 Contact & Address

Ritulio.com
8 16A Street, Deira – Al Murar,
Dubai, United Arab Emirates
📞 Mobile: +971-50-123-4567
📧 Email: support@ritulio.com