Refund & Return Policy
At Ritulio, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right.
✅ Returns Eligibility
You may request a return or exchange if:
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The item is defective, damaged, or incorrect.
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You contact us within 7 days of receiving your order.
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The item is unused, in original packaging, and in resellable condition.
❌ Non-Returnable Items
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Sale or clearance items
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Personal care items (for hygiene reasons)
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Gift cards or downloadable products
🔄 Return Process
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Contact us at support@ritulio.com with your order number and a clear photo/video of the issue.
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Once approved, we’ll provide instructions for return.
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After we receive and inspect the item, your refund or replacement will be processed within 5–10 business days.
🚚 Return Shipping
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If the return is due to our error (damaged, wrong item), we cover the shipping.
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If the return is due to change of mind or customer error, the buyer is responsible for return shipping.
ℹ️ Need Help?
📧 Email: support@ritulio.com
We’re here to support you every step of the way.